policies

Good things are worth the wait

Small, but mighty! I am just one person running this whole show, and hand dyed yarn is a special treat that takes a bit of time. To make sure I don't run into any issues, please allow 4-6 weeks for dyed-to-order sweater quantities to ship, in case I need to order extra supplies to make your dreams happen.

You can't predict what's going to be a hit! Occasionally, I may open a pre-order without a production timeline, to ensure everyone can grab what they want with no panic. When this is the case, I will mention this up front, and announce the production timeline upon pre-order closure.

If you notice anything off ...

Everything you see is hand dyed in small batches. I use professional acid dyes to achieve beautiful saturation in color - and I know that's what you're here for! To ensure you're taking care of your yarn for lasting color and quality, see the FAQ page for wash instructions.

That being said, occasionally some super-saturated shades may bleed slightly upon their first wash with you, even after I do my best to ensure the dye is set in the studio. If you notice anything out of the ordinary that bleeds quite a bit, please just let me know via email at zeezeetextiles@gmail.com so I can fix it! Small businesses still have people behind them - and I appreciate direct communication over social media commentary please!

We are all unique and different

I don't have to tell you! But just in case - all skeins are hand dyed and are therefor kissed with the beauty of variation. There may be slight differences between skeins in a colorway and I do my absolute best to show you the closest representation in the listing's photographs (and remember - all our monitors are different too). What I CAN always promise is that each skein will be harmonious with its colorway siblings, no matter what! Like twins - almost identical, but still unique.

Did I mess up?

If I got your order wrong, just tell me within 3 days of receiving your order! I will do everything I can to fix it. Trust me - I know how excited you are to get started on a project, and I want you to have the best possible experience, and with yarn you love! Again, with this I appreciate direct communication, versus social media commentary.

At this time I cannot accept any returns unless a mistake was made with your order - all sales are final. As such, I do my best to clearly represent yarns and their colors. Please take your time to read descriptions and review photographs before choosing who you'd like to take home with you - I want you to love it unconditionally! And if you aren't sure - I am happy to be your resource for color questions, recommendations, and more.

Please see the "Refund Policy" link at the bottom of the checkout page when completing your order for further details, or email me at zeezeetextiles@gmail.com.

Thank you for supporting a small business!

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