faq & policies


Tell us about the studio. 

It feels like home! Well - it is home. The studio is located in a smoke-free, dog friendly space - I love pets! However, all yarn is stored separately from pet-populated spaces and washed before making its way to your home.

Now tell us about you.

My name is Rachel, and color has always been very personal to me! I have been knitting for almost 2 decades now, and it has shaped me and become such a pivotal part of my life that I couldn't exist without it. After committing to full-time dyeing in 2022, I am absolutely loving every moment of expressing myself, my memories, and my emotions through dyes and textiles, and am humbled to share this with you.

Combined shipping

I am happy to combine multiple orders! Please add the order number(s) you would like to have combined into the "comments" section of your final order, or send me an email of all order numbers to be combined after you finish ordering, and I will make this happen. To keep things streamlined, I ask that you please not request combined shipping via Instagram DM - it can be alot to keep track of!

What efforts are being made for the environment? Why?

In being close to the fashion industry, I am aware that fast fashion is one of the top causes of water pollution in the world, and so much of this is due to the dyes used for fabrics and yarns, and the corresponding wastage.

All dyes are fully exhausted in their dye baths, and if some dye remains, it is then used to dye one-of-a-kind skeins until that dye is also exhausted. Your yarn is partially dried in a low-energy spin dryer, and then hung to dry.

 A lot of effort goes into hand dyed yarn, just as a lot of effort goes into hand making your final garment, and I want this piece of slow fashion to be environmentally and emotionally responsible. I offer sweater quantities of popular, historical colorways so you can feel less pressure to make purchases during pre-orders, and walk away feeling like you made a purposeful decision.

Your yarn is mailed out to you in a 100% compostable mailer, and your skein is labeled with a paper label secured with biodegradable, cellulose-based tape. Skeins are packaged in 100% compostable (at home!), biodegradable cellulose-based clear bags.

Is the merino mulesing-free?

Yes! All merino fibers come from farms in Argentina and Uruguay that do not practice mulesing.

How should I take care of my yarn?

While superwash yarns CAN all be washed by machine on a gentle cycle, to truly prolong the longevity if your yarn, please hand wash in cool water with wool wash and lay flat to dry. Avoid hot water - while all dyes are set before washing and shipping, I don't want to risk any color bleeding! Occasionally a super-saturated shade may bleed a bit during your first wash at home - don't worry, it happens, and will rarely stain or change the visual of your yarn! But if it seems excessive, please let me know and I will personally make it right.

I need color help! What can you do?

I am more than happy to answer any color questions, no matter how many or how detailed! My priority is that you love your yarn. Because a digital-first world often comes with slight differences in monitor displays, if you are ever unsure of a color (is it a cool red, or a warm red? Will it go with this skein I own from somewhere else?) - just ask me! I do my best to represent all yarns as accurately as possible, but you just never know how something may appear on a different screen - so I am here to help.

If you order multiple skeins of one colorway, I will do my best to select matching skeins for your order so your project comes out consistent and perfect. I additionally recommend alternating skeins while knitting with color effect yarns for a perfectly blended visual (to avoid pooling, if this is not desired).


Good things are worth the wait

Small, but mighty! I am just one person running this whole show, and hand dyed yarn is a special treat that takes a bit of time. To make sure I don't run into any issues, please allow 6-8 weeks for dyed-to-order sweater quantities to ship, in case I need to order extra supplies to make your dreams happen.

In order to allow everyone a chance to grab their dream order with busy schedules, I prefer to announce pre-order timelines after collections are closed. This keeps me from limiting quantities and creating scarcity!

If you notice anything off ...

Everything you see is hand dyed in small batches. I use professional acid dyes to achieve beautiful saturation in color - and I know that's what you're here for! To ensure you're taking care of your yarn for lasting color and quality, see the FAQ page for wash instructions.

That being said, occasionally some super-saturated shades may bleed slightly upon their first wash with you, even after I do my best to ensure the dye is set in the studio. If you notice anything out of the ordinary that bleeds quite a bit, please just let me know via email at zeezeetextiles@gmail.com so I can fix it! Small businesses still have people behind them - and I appreciate direct communication over social media commentary please!

Additionally, I do my best to audit through each and every skein before sending them off to you - but sometimes I miss things. If you think something is wrong with your skein (an undyed patch from mill ties, a splotch that shouldn't be there, etc) - just let me know via email at zeezeetextiles@gmail.com and I would be happy to replace it for you! Again, direct communication over email is ideal.

I take kindness quite seriously. I reserve the right to deny skein replacement should conduct be unkind or handled in a way that is harmful. I don't want to perpetuate bullying in a community that is heavily online-based and it can feel all to easy to forget we are all human beings behind screens! Please keep this in mind when approaching me with issues.

We are all unique and different

I don't have to tell you! But just in case - all skeins are hand dyed and are therefor kissed with the beauty of variation. There may be slight differences between skeins in a colorway and I do my absolute best to show you the closest representation in the listing's photographs (and remember - all our monitors are different too). What I CAN always promise is that each skein will be harmonious with its colorway siblings, no matter what! Like twins - almost identical, but still unique.

Did I mess up?

If I got your order wrong, just tell me within 3 days of receiving your order! I will do everything I can to fix it. Trust me - I know how excited you are to get started on a project, and I want you to have the best possible experience, and with yarn you love! Again, with this I appreciate direct communication, versus social media commentary.

Returns & cancellations

At this time I cannot accept any returns unless a mistake was made with your order - all sales are final. As such, I do my best to clearly represent yarns and their colors. Please take your time to read descriptions and review photographs before choosing who you'd like to take home with you - I want you to love it unconditionally! And if you aren't sure - I am happy to be your resource for color questions, recommendations, and more.

If you need to cancel your order, I can accept cancellations for in-stock orders at any time as long as your order has not yet been shipped. For pre-orders and sweater quantities, you have 48 hours to cancel after making your order - after this time, I cannot accept cancellations.

Please see the "Refund Policy" link at the bottom of the checkout page when completing your order for further details, or email me at zeezeetextiles@gmail.com.

Thank you for supporting a small business!